At Car Motion, we are committed to providing exceptional service and handling any concerns with care, fairness, and efficiency. We value our customers and take all complaints seriously, ensuring they are handled promptly and professionally.

How to Make a Complaint

You can reach out to us in the following ways:

• Phone: Speak to a member of our team directly.
• In-Person: Visit us at our dealership to discuss your concerns.
• Email: Send your complaint to [email protected].
• Letter: Write to us with details of your complaint.

Once we receive your complaint, we will ensure it is directed to the most appropriate individual or department to provide you with the best possible resolution.

Our Commitment to Resolving Your Complaint

• Every complaint will be thoroughly investigated with the aim of finding a fair and satisfactory resolution.
• We will provide you with a formal written response within 7-10 working days.
• Where necessary, we will outline any actions taken to resolve the matter and, if appropriate, offer an apology.

What to Do If You Are Not Satisfied

If you are not satisfied with our response and you are an eligible complainant, you have the right to escalate your complaint to the Financial Ombudsman Service. You must do so within six months of receiving our final response.

You can contact the Financial Ombudsman Service:

• By Phone: 0800 023 4567
• By Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
• By Email: [email protected]

We appreciate your feedback as it helps us continue to improve our service. Thank you for giving us the opportunity to resolve your concerns.